Please see below a list of third parties that we use with links to their privacy policies.
Stripe – we use Stripe to store data relating to payment processing
Xero– we use Xero for financial management and accounting purposes
Eco Wood Rings Ltd uses the personal information that we collect about you or that you provide to us for the following reasons: To track sales and enquiries To answer your questions or provide you with requested information To process your order including sending order confirmations and invoices, payments and refunds To keep you up to date with the status of your order To receive and dispatch your order To send you newsletters and information for marketing or advertising purposes To set up, maintain your account and allow access to the customer log in area To respond to your correspondence and customer service queries To understand the interests of our site visitors and enquiries for market research and analysis by tracking activity (anonymously) to identify trends For management and auditing of our business operations including accounting To contact you for your opinions on our products and services To allow us to develop, review and improve new/existing products and services based on your opinions and reviews To notify you about any important changes to our services or our sites To comply with any legal or regulatory obligations To facilitate any business transactions that include bankruptcy, mergers, acquisitions, asset sales or if the business is sold To provide you with a personalised shopping experience such as showing you the most relevant products, services and offers
Below is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from 25th May 2018. If you wish for further information or explanation regarding your rights please contact us or visit the ICO website. The right to be informed about the processing of your personal information The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed The right to object to processing of your personal information The right to restrict processing of your personal information The right to have your personal information erased (the “right to be forgotten”) The right to request access to your personal information and to obtain information about how we process it The right to move, copy or transfer your personal information (“data portability”) Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you If your personal information changes we politely request that you tell us so we can update your records. You can do this by filling out your details in the Contact Us section on our website. You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. Please email us at firstname.lastname@example.org to request this. You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights. You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.
We will rely on the following legal bases to use your personal data:
Performance of a contract - Where it is needed to provide you with our products or services, such as:
Unless otherwise explained we will hold your personal information based on the following reasons:
For as long as we have reasonable business needs, such as managing your orders and managing our operations For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or Retention periods in line with legal and regulatory requirements or guidance.
If you have not placed an order with us we will only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.
If you have not placed an order with us and we no longer have an ongoing legitimate business interest to process your data we will delete this data. In the event this is not possible due to data backups in archives we will ensure that no further processing takes place with your data until we are able to delete the data.
Eco Wood Rings Ltd does not sell your personal information to third parties.
Eco Wood Rings Ltd will never make your personal details available to other companies for their own marketing purposes.
We may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and courier services.
We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.
Your personal information is not transferred or disclosed outside of the UK or the EEA.
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our websites.
Data Protection Officer
Eco Wood Rings Ltd
Wiltshire BA13 4BA
or email: email@example.com